Frequently Asked Questions

Contact us

We would love to hear from you!

Phone: 1+ (206) 940.6365 (PST)
Email: swoop@swoopbags.com

What is the difference between the Super and Original Bags?

The Super Bag is our most durable bag as it is made from tough, water-resistant fabric and can be used for outdoor use as well. The weight of the Super Bag is a bit heavier feeling than the Original Bags. The Original Bags are made from 100% durable cotton canvas and have that "eco" vibe. Our Original Bags have been around since we launched in 2011. Both bags have a 6" edge piece that really help contain those small pieces. There a're no other bags on the market that is designed with the feature. Both bags are the same size, basically just different materials for your personal preference! 

Super: 36" x 6" edge piece, NYLON/POLY (water-resistant)
Original: 36" x 6" edge piece, CANVAS

Do you sell on Amazon?

Yes, but just selected colors. If you are purchasing Swoop Bags through Amazon.com find the listings that say “Sold by SWOOP and Fulfilled by Amazon.” Other listings are NOT guaranteed to be original Swoop Bags. Our bags on Amazon ship only from USA. Any bags shipping from other countries are not original Swoop Bags. Please leave us a review! The feedback from our customers are very important to our Swoop community.

Shipping

• US Flat rate $5
Free Shipping in WA. 

Orders are processed and ready to ship between 1-2 business days. We ship all packages via USPS 2-3 day delivery service. Once your order has been shipped, you will receive an email confirmation regarding the status of your order and tracking information as well.

 

International Orders:

We ship to CANADA and AUSTRALIA at this time.
(If you would like us to ship to your country, please email us at: swoop@swoopbags.com)

Orders are processed and ready to ship between 1-2 business days. We ship all packages via USPS Standard Shipping which can take anywhere from 2-6 weeks depending on your country's customs and duty procedures. Once your order has been shipped, you will receive an email confirmation regarding the status of your order. No returns on international orders. We are not responsible for any duty fees that might incur or lost or stolen packages. 

How do I clean my Swoop?

Nylon/Poly Bags: These bags are made from tough, durable, water-resistant material. If you have to wash your bag, we recommend spot cleaning first. If you need to machine wash your bags, do so on COLD only and hang them to dry. If your bags are not dirty but have collected lint amongst the toys or have dust/lint on the outside of the bag, empty toys into a container, shake out your bag and place it in the dryer for 15 minutes on NO HEAT. Voila! Feels like new!

Original Swoop Bags: These bags are made from 100% cotton CANVAS. We recommend only cleaning your bags if necessary. Spot cleaning your Swoop is best if just a small area is dirty. You can machine wash these bag (COLD only/hang to dry) but due to the nature of this natural fabric, the canvas will become wrinkled after washing. You can iron or steam clean to fully get the wrinkles out. If your bags are not dirty but have collected lint amongst the toys or have dust/lint on the outside of the bag, empty toys into a container, shake out your bag and place it in the dryer for 15 minutes on NO HEAT. Voila! Feels like new!

Get a Swoop. Give a Smile.

We believe in paying it forward, which is why a percentage of every sale goes to support Operation Smile. You smile, they smile, we all smile. For more information about Operation Smile, click here.

Privacy Policy

Swoop Bags, Inc. collects personal information to process your order and offer promotions, using all appropriate security precautions. We never share your personal information or email address with anyone and we respect your privacy. It’s that simple. We will only use your e-mail address to send you updates about our company and our products. Once you have placed your order, you will automatically be added to our newsletter so you can be notified of upcoming sales and events. You can opt out of these e-mails at any time but we hope you’ll enjoy them enough not to. We only send out about one a month. 

Terms of Use

We reserve the right to refuse orders at our sole discretion. In the event that we make a change to or cancel an order, we will make every effort to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to modify or discontinue this site and any service, feature or product offered through the site, with or without notice.

Copyright

All Swoop Bags website content and all materials therein, including text, graphics, designs, logos, icons, layout and photographic images, video clips and other material are exclusive property of Swoop Bags, Inc. and is protected by U.S. and international copyright laws. Reproduction, display, republication or “copying the feel” of this content on this site is strictly prohibited. Trademarks or other intellectual property in such materials are owned, controlled or licensed by Swoop Bags, Inc.