Frequently Asked Questions

Contact us

We would love to hear from you!

Phone: 1+ (206) 940.6365 (PST)
Email: swoop@swoopbags.com

What is the difference between the Super and Original Bags?

The Super Bag is our most durable bag as it is made from tough, water-resistant fabric and can be used for outdoor use as well. The weight of the Super Bag is a bit heavier feeling than the Original Bags. The Original Bags are made from 100% durable cotton canvas and have that eco vibe. Our Original Bags have been around since we launched in 2011. We have changed the bag design to create an edge piece just like the Super Bag to really contain all those little pieces. Both bags are the same size, basically just different materials for your personal preference! 

Super: 44" x 6" edge piece, NYLON/POLY
Original: 44" x 6" edge piece, CANVAS

Do you sell on Amazon?

Yes, but just selected colors. If you are purchasing Swoop Bags through Amazon.com find the listings that say “Sold by Swoop Bags and Fulfilled by Amazon.” Other listings are not guaranteed to be original Swoop Bags. Our bags on Amazon ship only from USA. Any bags shipping from other countries are not original Swoop Bags. 

How do I clean my Swoop?

Super & Mini Swoop Bags:These bags are made from the same tough, durable, water-resistant material and are totally machine washable. We recommend machine washing your bags on COLD and hanging them to dry. These bags come out looking like new! If your bags have collected lint among the Lego pieces/toys, empty toys into a container, shake out your Swoop and place it in the dryer for 15 minutes on NO HEAT. Voila! Feels like new!

Original Swoop Bags: For our Original Swoops (canvas material), we recommend spot cleaning your Swoop(s) if just a small area is dirty. No need to wash your bag before first use. In fact, it is not recommended. These bags are machine washable (cold only) and then hang to dry. If you tumble dry your bags, please note that the cream colored canvas edge can get a bit wrinkly, hence the nature of the 100% cotton fabric.

Get a Swoop. Give a Smile.

We believe in paying it forward, which is why a percentage of every sale goes to support Operation Smile. You smile, they smile, we all smile. For more information about Operation Smile, click here.

Privacy Policy

Swoop Bags, Inc. collects personal information to process your order and offer promotions, using all appropriate security precautions. We never share your personal information or email address with anyone and we respect your privacy. It’s that simple. We will only use your e-mail address to send you updates about our company and our products. Once you have placed your order, you will automatically be added to our newsletter so you can be notified of upcoming sales and events. You can opt out of these e-mails at any time but we hope you’ll enjoy them enough not to. We only send out about one a month. 

Terms of Use

We reserve the right to refuse orders at our sole discretion. In the event that we make a change to or cancel an order, we will make every effort to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to modify or discontinue this site and any service, feature or product offered through the site, with or without notice.

Copyright

All Swoop Bags website content and all materials therein, including text, graphics, designs, logos, icons, layout and photographic images, video clips and other material are exclusive property of Swoop Bags, Inc. and is protected by U.S. and international copyright laws. Reproduction, display, republication or “copying the feel” of this content on this site is strictly prohibited. Trademarks or other intellectual property in such materials are owned, controlled or licensed by Swoop Bags, Inc.


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